Many people are deeply impressed by the scene of crying and laughing in "The Listening Girl".
At that time, when Ruby, the heroine with sound hearing, was accompanying her deaf parents to see a doctor, because she had just had a little temper with her parents, she deliberately changed a little content when doing sign language interpretation, and the scene was very embarrassing.
Of course, Ruby finally conveyed the doctor's accurate information to her parents, and the story may have been exaggerated to increase the dramatic effect, but seeing a doctor is indeed a headache for many hearing-impaired people.
my country is the country with the largest number of hearing-impaired people in the world, and the total number of hearing-impaired people is nearly 30 million.
However, due to the insufficient support of social barrier-free facilities, hearing-impaired groups still need to face many very basic problems on a daily basis.
Seeing a doctor is one of them. Finding a suitable doctor, registering, and queuing up, if hearing people are exhausted from seeing a doctor, then the hearing-impaired group will face more trouble.
After doing all of the above, the hearing-impaired person struggles to communicate face-to-face with the doctor. Most of the deaf and hard of hearing people do need to bring relatives and friends to communicate in sign language, because it is difficult to communicate their illnesses accurately by writing alone.
In addition, the basic online communication method of phone calls, the hearing-impaired people do not have a particularly barrier-free way to deal with it.
For Jiang Chaojun, who has severe hearing impairment in both ears, "The shortcoming of making calls is something we have never been able to do before. It's either to find someone to pick up the phone or to transfer the call."
Even with a cochlear implant, the noise during calls can make it hard to hear.
In response to these most basic life scenarios, vivo has launched the functions of "Vivo Hearing" and "Barrier-free Calling".
These functions make the words that can only be "listened" in life become "see", providing everyone with one more way to obtain information.
Innovation is discovering, iterating, and doing it all over again
Sometimes innovation is not about how "unprecedented" technological innovation is, but about discovering invisible "thresholds" in daily life, and cleverly using technology to build ladders that allow people to jump over obstacles and start conversations.
"Accessible Calls" and "vivo Hearing" are good examples.
The main technologies used by the two functions are speech recognition technology and speech synthesis technology, which are basic technologies that we often use.
However, when "barrier-free calling" combines the above two technologies and puts it in a phone call scenario, it is reasonable enough to make people feel like "Why didn't anyone think of such an obvious demand sooner?"
After the feature is turned on, a dialog box will pop up every time you answer a call. The voice on the other end of the phone will be translated into text, and the text entered on this end will also be transcribed into voice and played to the other party.
At the same time, users can also set common words. Repeated scenarios such as taxis, express delivery, and takeaways can be dealt with more quickly.
For Wang Fan and Xue Kun, who are both hearing-impaired, this means that "I can finally call my family, and I will never miss a single delivery again."
How to turn on "Accessible Calling"
①"Settings" – "Quick and Assist" – "Accessibility" – "Accessibility"
② Pull down to bring up the search bar and directly enter "Accessible Calling"
"vivo heard" is designed for offline dialogue scenes.
In the past, we had applications that convert speech into text and applications that turn text into speech, but "vivo Heard" combines the two functions, because this is a complete "conversation".
Tap the "ear" at the bottom of the screen to start "listening" and transcribe speech to text in real time.
Click the "Keyboard" next to it, enter what you want to say, and let the text "speak" aloud.
It is worth pointing out that the use of “vivo heard” is also closer to natural conversation habits.
Different from chatting with social media, people's words in natural conversations will not be strictly carried out according to "you finish one sentence, I will say the next sentence", so the "listening" and "speaking" of "vivo heard" can be carried out at the same time. , do not affect each other.
After "listen" is turned on, the application will continue to listen and transcribe, and mobile phone users can also type and "speak" at the same time.
After the text-to-speech is sent out, the speech bubble will also display the progress of the voice playback, so that the user can also see where the "word" is spoken.
Moreover, "vivo Hearing" can also be small-framed, and users can "listen" to what other people say while using other applications.
Before, when the hearing-impaired couple Huang Yan and Chengyu took their children for routine check-ups, they had to ask their grandparents to be translators.
After using "vivo I heard", the two began to try to bring their children to check:
This time, we tried to take our children by ourselves and communicated with the doctor using mobile phones, which was much smoother than before.
At first, the doctor was wary about using mobile phone translation. He was afraid that we were recording a recording and had another purpose. After we explained it, the doctor understood the function, the physical examination went smoothly, and the child was happy. This is very good. Big catch.
How to enable "vivo Hearing"
①"Settings"-"Quick and Assist"-"Accessibility"-"vivo Hearing"
② Pull down to bring up the search bar and directly enter "vivo heard"
In addition to the interaction design that is closer to life, a good experience also requires the continuous improvement of technology.
Whether it is the noise reduction of ambient sound when recording, or the transcription between voice and text, vivo has integrated the advantages of AI technology.
In 2021, vivo has optimized the effect of speech synthesis, added support for scene coverage of polyphonic words and rhythms, and fully launched the end-to-end TTS algorithm. At the same time, the conversion of text into speech has also been given a more emotional expression.
This year, “vivo Heard” has launched the general version of Android, so that more users can get this convenience.
And "barrier-free calling" will also be extended to support WeChat calls in the near future, and the family's favorite WeChat voice and video calls can also use the transcription function!
Vivo said that the team will continue to explore the actual needs of hearing-impaired users, listen to user feedback, and use this as the driving force for innovation.
In addition, vivo will continue to communicate and cooperate with organizations in the field of hearing health, and combine its own technical advantages to build an innovative model and complete process system for vivo information accessibility technology public welfare.
There are "listening" and "speaking", and good barrier-free technology should attract people to "run in both directions"
What impresses me most about these two functions of vivo is their "dialogue integrity" – there are "listening" and "speaking", you can obtain information and express yourself.
I always get a little greedy when it comes to accessibility features.
We’re already familiar with using the barriers encountered by specific groups to tap into innovative perspectives and design products that benefit everyone. vivo's "barrier-free call" is also very convenient for listening groups who are temporarily inconvenient to listen to the phone.
In addition, I would also like to hope that these functions not only make it easier for the hearing-impaired to cope with the unbroken communication barriers of daily life, but equally importantly, they should also give the listener the opportunity to learn more about the world of the hearing-impaired. .
As we talked about in previous articles , sign language is an independent language. Not only are sign languages different from country to country, but even sign languages in different regions have their own accents and unique vocabulary.
The "vivo Humanities and Technology Report – Hearing Impaired Care" also pointed out that although some hearing-impaired groups with higher education levels have strong written expression skills, typing chat or watching videos with subtitles is no problem, but for this group , sign language is the mother tongue.
Sign language carries part of the culture and perception of the world of hearing-impaired groups.
Of course, it does not mean that everyone has to learn sign language, but from the perspective of sign language alone, we can feel the richness of the hearing-impaired group's own culture.
However, most listeners can't imagine all this until they reach out to the hearing-impaired population.
Functions like "vivo Hearing" are like a meeting point of compromise, where both the hearing impaired and the hearing person have taken the first step to understand each other before they have the opportunity to talk more.
Everyone loves to say that accessible products are a bridge of communication between different groups.
Then this bridge must be made for two-way traffic, so that people on both sides can "run in both directions", walk into the world on the other side, and see different scenery.
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