From security to customer service: the ABC of a reliable casino

The boom in remote gaming platforms requires important considerations regarding the reliability of online casinos, given that the legal offer is offset by the phenomenon of illegality, which is quite widespread on the Internet and sometimes difficult to identify. The choice of a secure remote operator passes through some fundamental parameters of recognition of the concessionaires in accordance with the law , namely those that in Italy are the AAMS online casinos , or rather, ADM, the current name of the Customs and Monopoly Agency that regulates the control of lawful gaming on behalf of the state.


Here, therefore, is a small handbook to follow , useful for the user to be sure of using a service in compliance with sector regulations but also in full safety, in the protection of privacy and in the safeguarding of transactions.

A for reliability: the license of the Customs and Monopoly Agency

The requirement of the reliability of a remote platform includes many others, from the security of the devices used in connection to that of the accounts used for monetary exchanges, even, above all, to the protection of one's privacy. For all these aspects to be respected and operational, the chosen operator must have the concession issued by the Customs and Monopolies Agency. The corresponding five-digit license number must be clearly displayed on the site and clearly visible at the bottom of the page, alongside the ADM logo, a well-recognizable tricolor half rudder. If it is not possible to identify it, the counter-proof is the direct verification in the updated list ofconcessions issued and renewed by ADM , present on the official website of the Agency and accompanied by the company tax data.

B as a Bonus: the importance of the offer and conditions

Many non-legal operators try to attract new users through the bonus technique and, since the use of a bonus is subject to the entry of payment data and in any case to a registration on the site, it is good once again to choose a legal platform. In addition to the richness of the schedule offer, even licensed dealers with regular licenses offer bonuses of various types , from welcome bonuses to those on the first deposit, up to those without a deposit, which allow you to try the platform simply by registering and declaring the age of majority by sending a valid document. Furthermore, when using a bonus, attention must be paid to the presence of the terms and conditions , such as the minimum wagering requirements, or rollovers. For the purposes of transparency, the operator is required to clearly specify the conditions of the service during the offer phase , as well as at the time of signing the gaming contract.

C for encryption: the SSL protocol and other certificates

Online casinos with ADM license use the main cryptographic protocols , such as the SSL (Secure Socket Layer) certificate , which protects the data entered and the exchanges of sensitive information and which can be recognized by the padlock icon next to the navigation bar and by the text string "https" . The possession of the appropriate safety certificates and, in general, the compliance of the gaming platform, are guaranteed by ADM, which, before issuing the license, entrusts the task of verifying the requirements to the Supervisory Body, the authorized Verification Bodies. A further clarification is important: in Italy you can only play on platforms with the “.it” domain, the only ones authorized to operate on the territory.

D as deposits: the payment methods

A reliable operator must have, in its offer, all the main payment methods recognized as safe, and in particular prepaid cards such as Postepay, and electronic wallets such as PayPal, Skrill, Neteller . Furthermore, wallets offer lower transaction costs and faster deposit / withdrawal times. Before joining a platform and registering, therefore, it is good to evaluate all the deposit and withdrawal methods available to the concessionaire, but also the individual conditions adopted, which may vary from site to site.

And for efficiency: a good help-desk

The efficiency of a remote platform is also measured by the possibility, for the user, of being able to interact with a customer service that is present, easily contactable, quick and exhaustive in the answers. A good operator, in addition to reporting their contact details, such as physical location, e-mail and telephone number, must also have a customer service that is possibly operational 24 hours a day via live chat or instant messaging support.

F for fluidity: navigability and mobile optimization

For this type of services to be possible to implement, the gaming platform must perform well both for desktop navigation and for mobile optimized navigation – as long as the operator does not have its own native app. The fluidity of navigation, the simplicity of the graphic interface, the speed of connections cannot be missing from a reliable dealer, especially considering that today's users are increasingly digital and smart, and that competition is always around the corner.

The article From Security to Customer Service: The ABC of Trustworthy Casino was written at: Tech CuE | Close-up Engineering .